Customer Testimonials
Our sales person Zach did a fantastic job. He was patient as we narrowed our search for a new car. Ultimately, we purchased a new platinum edition pathfinder and would recommend Zach, Esteban, and Aaron to anyone looking to purchase a Nissan.
Scheduled a test drive on Saturday 3/29 Met with Jose , everything was ready Vehicle inside, 2024 Nissan Rogue test drive Went very well, Jose had trade priced out Bo Abdul answered all questions pertaining to the financing All went excellent Thanks for everything David Hancock Darcee Fanning
Zack, Jose, and the rest of the Nissan team made my experience the best ever! I felt welcomed and at ease from the get-go. Zack answered every question I had with patience and professionalism, even as a first-time car buyer. I found the perfect car that suited my needs and budget through Jose, who offered valuable insights.
Came in for an oil change. Service was fast and the staff is very friendly. Prices are reasonable. They even washed my car.
Words cannot express our immense gratitude for Crystal and the team at Thomas Nissan of Joliet. Crystal led our purchase experience and restored my faith in the goodness of humanity. Her warmth and kindness made the process personal and stress-free, which was truly a blessing during a challenging time. Building a relationship over the phone with a guarded customer isn't easy, but Crystal made me feel that all my fears and questions were normal. As a high-maintenance customer, I appreciated her genuine approach and the trust we built. Crystal became a friend, providing a ride from the airport to ... Read More DealerRater - Mar 15, 2025
This is a service review for the dealership. Customers please be aware that this place is a big RIP OFF for service in spite of having a coupon for oil change $39.95 and $9.95 for tire rotation the dealership was charging me more than $80. They want to charge $40 for parts just for an oil change. I have to shout and yell to get the bill down to $60.
Very helpful in us buying the Nissan kicks Jose was professional in giving us the artery from the moment we stepped in the deLero
Amanda, has been our go to Sales Person for our car needs. Highly Recommended! Her professionalism exceeds our expectations, her charisma is contagious and it makes the purchasing process enjoyable. We have purchased many cars from Amanda, and her bespoke cars from Nissan are the best decisions we’ve ever made! Give her a call, her service is unmatched! Thank you! 😊
Rude service on phone and in person - took advantage of a young girl and charged over $500 for a battery and an oil change - will never use again
Tracy Mccarthy Nissan Joliet was extremely helpful when purchasing a car for my daughter within a couple of hours before she went to school
I would recomend José as one of there best salesman he was very helpful to my wife and me on the purchase of our new vehicle.
It is always such a great experience bringing in my Nissan Armada they are friendly and accommodating and whenever I do not understand something they go above and beyond to make it very clear and understanding for me love going to their service center. I give it a 10 star review.
Thomas Nissan and Jose Barrer were great to work with. They were able to provide the cars we needed, and the process was quick and smooth. Very happy with our purchase and would definitely go there again.
I had an awesome service experience with Thomas Nissan. I really loved their customer service and how clean the waiting room was
I had a much better experience here than I thought I would. The new management really made everything better. My service appointment was smooth and seamless!!
Good service, great people, and a great selection of vehicles make Thomas Nissan and asset to this community
We are returning customers and happy to say this is our second car from Nissan Thomas in Joliet! Jose was a great help! Very efficient, professional, and informative about our purchase.
My experience at Thomas Nissan was excellent Jose Barstta sold me my car He listens to all your needs then helps you stay within your budget to get what you need he has been available for any questions that have come up Jamie in the financial area was very efficient and easy to work with We are seniors and they made sure we were comfortable and treated us with respect I recommend to any one to visit their dealership
I took my car to this dealership to get serviced and they gave me a range of things that needed to be fixed. One of those things that the car needed was an intake manifold. They told me that the part was on back order. That was on November 4th, 2023. The car has been there since then. Meanwhile, they have contacted me numerous times about reselling the same car back to them or turning it in as a down payment on another purchase. In early February, we decided to sell the car back to the dealership. I went in to ... Read More DealerRater - Feb 13, 2024
Non responsive to someone who wanted to buy. Disappointed. Looking elsewhere for a vehicle. Obviously the dealership is doing great on sales of $50k car today.
I was shopping for a pre-owned vehicle. Jose Barrera was very helpful and professional. I am very satisfied with my purchase. 5 STARS
Very nice service Anthony explain everything nice and patience i can contact the shop and person on the line was always helpful. very good experience . Thank you very much Anthony .
I had a great experience at Thomas Nissan of Joliet, Yussef helped me find the Sentra I wanted and we were able to make a purchase. Yussef was a great guy, he explained any questions I had, and overall great service.
Yussef helped me out thank you. Made the process a lot easier for me with my trade. I was stressed out with my situation came for service and bought a Certified Rogue!
My salesman Hose Z. ,did a wonderful job throughout the entire time He worked to get the right price for me Thank you Caryn Nolen
I bought a used vehicle here. During the test drive the car was making noises salesman told me it was because the car needed tires & they had a brand new set they were going to put on it. I bought the car & it still was making the same noises and they just lie & say it’s fine it meets nissan standards. I ended up going to a mechanic he looked the car over & bottom line it needs a lot of front end suspension work. Stuff was actually dry rotted! He was amazed when I told him ... Read More DealerRater - Dec 5, 2022
My salesman Aiden was amazing! Very patient and attentive while helping me. Definitely recommend him!
I bought a 2022 Nissan Altima which turned out to be a lemon at 3000 miles struts had to be replace horn assembly had to be replaced and horn still does not work lights are flashing like a construction car stay away from the dealership
Added over $7000 to the sticker but they didn’t do it until we reached financing. They wouldn’t remove any of their “additional costs” one being an”service contract”. My son who could afford sticker could no longer afford the car. We left
Uvaldo is an excellent asset to Thomas Nissan; he helped solve my issue quickly and smoothly. Thanks, Uvaldo
I've heard of a full service dealer, but this is a NO service dealer. After weeks of searching for a certain vehicle with no luck, I called to see if I could order one. I talked to Amanda and she told me I could but it would take a while. I said no problem I will be there in a hour to order it. After taking my information, she left me sitting there for about fifteen minutes while she conferred with another employee. When she returned , she said "Here's the thing, we don't order vehicles from ... Read More DealerRater - Feb 22, 2022
Service technicians are inexperienced and don't know how to do there jobs correctly. How can you have the same exact problem happen to your vehicle with in a year and all of sudden it's something else and it won't be covered. I bought brand new from you guys and won't again. Anybody with a brain cells would understand this the same issue and you guys are responsible.
Peter Sakleh is a wonderful salesman he helped me obtain a 2017 Equinox also the rest of their team are amazing if I need to get another car in the future I would definitely go to see Peter. Great job my friend 👍
Brought my car in for transmission service. I was told their “trans guy” was really backed up and couldn’t get to my car for 2 weeks. Miraculously someone test drove it 2 days later and couldn’t duplicate the problem. Never received any communication from anyone until a register letter appeared at my home threatening me with legal action! I’ve since gone into speak with someone In charge and surprise surprise they are all not available! Customer service is very poor! I will be contacting a lawyer and news stations regarding this. I will NEVER purchase another car from Thomas ... Read More DealerRater - Aug 24, 2021
Anthony in service dept is a stellar customer service rep. He is knowledgeable, patient and very very good at his job!!! He went above and beyond to get our service completed in a timely manner and was extremely kind explaining and accomplishing all we needed for our Nissan repairs and service. Thank you Anthony!!! You are a shining star for our family!!
Was going to North Carolina to see my son play baseball took car to dealership got all my fluids changed the mechanic didn’t tighten the reservoir cap for antifreeze and it leaked all over car overheated I’m finding a new place to take my car
I gave the rating of Good however the rating would have been Excellent if I had been afforded more of an opportunity to consider my options before having the specific vehicle that I came to buy sold from under me. Thankfully I discovered and purchased a 2015 Certified Pre-Owned Rogue however I found the sticker price and the actual price to be deceptive, I would suggest pricing the vehicles in a such a way that additional convenience charges are clearly reflected on the sticker.
PETER SAKLEH was professional cordial and down to earth. I came in with a mindset that they couldn't give me what i wanted. Well i was wrong and he and the Thomas Nissan staff exceeded my expectations. I love my Maxima!! Thank you Peter
This was my second time buying from this Nissan location and both times I had a great experience. Peter was so helpful and really took the time to show me options. He really wanted me to leave happy and even took time to show me all my new cars features. It was a great and easy car shopping experience. Thank you!
Peter Sakleh treated me with respect and prompt service. Excellent salesman. I told him what i wanted and he delivered. Thank you for all your help Peter
Thomas Nissan is great our salesman Peter sakieh and Merlin are wonderful they helped us get into our new car they r the best very friendly and professional excellent
Service Department has been getting worse and worse over the last few years. Revolving door for service managers. They had my car for a week and wouldn't return calls in order for me to pick it up. Justin always had excuses and even lied about running diagnostics. Charged me $177 and claimed they found nothing. Took my car to Hawkinson Nissan in Matteson to find competent and friendly staff. They ran the diagnostics and found and fixed the problem in a few hours! I called Greg Thomas, a supposed manager, and he couldn't care less. Never going back.
He was patient and understanding he helped me all the through the process and got me EXACTLY what i wanted. And he Even Delivered the Car to me personally because i had work excellent customer service
Mi hija helen esta muy contenta. Con su compra en Thomas nissan. Marco tomo su tiempo y los ayudo con todo. Si necesitas un carro nuevo o usado. Pregunten por el. Muy agradecida.
I plan on downsizing from my RAV4 and was looking at many brands. Chevy honda and nissan. When i walked into Thomas nissan. I was greeted by Marco and Merlin who took really good care of me and listen to all my needs. They found the perfect car for me. The nissan rogue sport. I am very happy with my the service and with my new rogue. I would recommend anyone looking for a new car go talk to marco at Thomas nissan.
Excellent person to deal with meet all needs. Very friendly and knowledgeable and followed all guidelines pertaining to social distancing due to COVID-19 and that was great
Peter was my salesman. He was wondering and got me into a great vehicle. I will be sending my family and friends to see him.
Sergio and Omar were so incredibly knowledgeable and helpful with my wife and my purchase of a certified used Nissan Rogue and trade in of our car they guided us through every step and were so awesome.
This was our second time purchasing a vehicle from Thomas Nissan and, once again, are very happy! I will continue to send people your way when they're looking for a vehicle. Thank you!
Peter was a very nice salesman. Any question I asked he had an answer. I appreciate the kindness. The salesmen and women at Thomas Nissan are the best. Great All the way around
Thank you Thomas Nissan for a painless buying process! I came in knowing exactly what I wanted and they made sure I left with that! They even personally delivered my brand new car to me! It was a wonderful experience from start to finish!
Got a great car that I love! Very friendly and easy people to work with. Got me a safe reliable and beautiful car that meets all the family needs
Hi Peter, Thank You So Much for making our purchase of our new car smooth. It was a pleasure having you as our Salesman. Doug and Suzanne Miller. P.S. Thank You for the photo
Peter was extremely knowledgeable and made our car buying experience painless. He was very patient with us in finding just the right car. Recommend him to anyone looking for a non pressured sales person.
It was the best experience that I ever had in buying a car. I would recommend Thomas Nissan to all of my friends and my family.
Peter was a pleasure to work with and was a great resource during the purchase of my teen daughter’s vehicle. He and his team addressed all of our concerns. We are very pleased with the vehicle we purchased and the experience we had at Thomas Nissan. We definitely recommend Thomas Nissan and will return for service our our vehicle and future purchases.
Peter was the best excellent, great guy very knowledgeable. You have the best team Peter and Demetrius. What a team fourth Nissan car bought. We will buy again. Because of Peter and Demetrius. Thank you.
One of the most pleasant & professional car buying experiences I've ever had, I came in with a car that wasn't in the best shape & was able to get a deal that exceeded my expectations the staff at Thomas Nissan are some of the finest
Todo fue muy bueno, la atención al cliente y el trato amable y experiencia del representante de ventas. La experiencia en general fue muy buena
I visited Thomas Nissan the day righta after Thanksgiving. I arrived in my 2010 Nissan Maxima and left in a 2017 Nissan Rogue Midnight edition. Virgilie and Peter were awesome.
Wouldn’t go to another Nissan dealership with my big family that I am apart of we are on the 6th car from Thomas.thank you
I have nothing to say Mr. Peter was very kind and attentive. Grasias thank you me Peter and the manager Thanks for your help Grasias
This is our 2nd car that we leased from Thomas Nissan. The reason we continue to do business with them is because of their entire sales team. They are very professional, they know their products, and they are willing to accept a reasonable offer that gives us the impression that it's a win win for both parties. Peter Sakleh along with their management team will absolutely have the opportunity to get our future business. Sincerely, Don & Trudy Long
Best service! And very friendly employees as well. Always willing to help and make the transaction as easy as it can be with client thank you...
I wanted a 2020 Nissan with a 6ft bed and they went above and beyond to find me one and was delivered that night. Great people to do business with.
Peter was awesome. Wanted a car with great mileage and Peter helped me immensely. I have had other Nissan cars in the past and when Peter brought me to the Altima, this was it. Received a great price and drove off with a great looking car. Thank you Peter!
Peter Sakleh seemed to know everything about the cars and trucks. We felt no pressure just were given facts and time to look. Even with the masks you could tell his smile was there. The dealership was overall a pleasure. Usually buying a car is kind of a pain. Gregory also made sure everything was taken care of. I’ll go back for my next one.
Peter was awesome! He helped us drive away in a 2017 Pathfinder. Great customer service by him and everyone at Joliet Nissan. Peter in sales-a definite recommendation!
Peter was great and let me see all 3 cars I was interested in and helped me figure out which was best for me and my daughter and in my price point. He was very patient with me since it was my first time buying and I was very nervous.
It was a great service. Barrera Jose help us buy our 2020 Nissan Pathfinder with an accommodating payment.. Very respectful and patient to our demands.. Jose made me walk out with the Nissan i wanted he made me feel like family. Even though it was hard he found a way for me to take what i liked he worked with my payments and im glad i came im glad he helped me and im glad he didn't give up their was never a NO to him he keep trying the most he could to make me walk out with what ... Read More DealerRater - Nov 18, 2020
Relinquishing of end of leased vehicle, test drove a new 2020 Murano. Purchased this test driven vehicle. Good drive, all staff service was great experience.
Salesman Peter Sakleh was very helpful and determined to find a car that would best suit me , I appreciate all his effort and hard work!
Wonderful salesman Peter Sakleh very thorough and accomadating made the buying experience great would recommend him and this dealership to anyone wanting a Nissan product
Peter was very helpful from the start. Very easy to talk to in regards to the car I needed and made sure I got a great price. He made sure the process and quick and easy. Thank you again Peter!
My sales experience was great. I hate buying a new vehicle it seems like something always goes wrong. Peter Sakleh did a wonderful job selling me my used Nissan Sentra.. I was able to trade in my vehicle also without a hassle. Thank you again for everything Best regard Frank Pomey
This is my fourth vehicle purchased at Thomas Nissan. Peter and Virgilie helped with the sale and all went very smoothly. I’m loving my new car! I have always appreciated the professional approach by this dealership (sales and service) especially when in year’s past women were spoken to in a condescending manner. That has never happened here.
Great service, eager to help but not pushy. Peter was Always available for questions and made the process go Very smoothly. Glad I found this deal/dealership.
Excellent service of Jose salesmen and attended. 100% recommend If your looking for a vehicle look for Jose He will help you find the car you want
Just purchased 2nd nissan rogue from this dealer, sale went very smooth from beggining to end ,from purchase time till I actually drove off was only about 45 min. Sales staff and finance manager were great. I got the deal and terms i wanted,overall just a great experience. Will return for my next.next purchase ]
We purchased a car from Thomas Nissan today and had a great experience. We connected with Peter and he greeted us at the door and was very helpful and professional throughout the process. We never felt any pressure when making a decision. The team at Thomas Nissan presented options and allowed us to make our decision in a stress free way. Looking forward to working with them again in the future. C
Few weeks ago i went there for oilchange, when I pulled in the service bay, at first I appreciated that the company posted a sign to stay in the car for safety in this time of Covid19 pandemic, when a woman named Connie approached the car to talk to me, I told her that she wasn’t wearing a mask so she went back inside to get the mask and put it on, I appreciated that, thanks Connie for making me comfortable, now when Connie called the service manager because i had some questions, the manager approached me while i ... Read More DealerRater - May 15, 2020
I went to Thomas Nissan today and Peter helped me out. He was very professional and helpful. I only leased before this but he helped me make my first purchase. He helped me get the best deal I could and worked very well with what I needed. 10/10 would recommend Thomas Nissan and ask for Peter as your salesman, he was great!
The worst customer service went to drop off my car for service had call the day before to set up appointment was told to go in drop off my car and a would have a rental ready to be picked up. I got the the rep that was helping me ask the porter to bring the rental to the front at that time the guy to the rep that the front bumper was coming off, he told the porter to just bring the car. I seen the car and ask the rep is that the car you are going to ... Read More DealerRater - Jan 28, 2020
I went to Thomas Nissan looking to replace my 2015 Altima. Peter and Cort were very professional and attentive. They even went so far as to pull up multiple cars to have my 12 year old daughter select from, to involve her in the process! Peter and Cort, along with Ed and Doug, were wonderful. This is how car buying should be. Lifetime customer here!
I went to Thomas Nissan today and leased my second Rogue. Cortez Bell and Peter Sakleh were very helpful and knowledgeable about getting my first lease squared away and getting me into my new car. I have been coming to this dealership for the last 3 years and have always had a great experience and get in and out fast with service. Thanks Again Thomas Nissan!
By far the best experience I've had. Yousef was so patient and explained everything. I haven't owned a Nissan since 97 so this was a completely new model for me and I left feeling comfortable, knowing I could make the 45 minute drive home with confidence. Yousef didn't rush through anything and he answered all my questions. I would definitely recommend him to anyone looking to buy a Nissan, he's very knowledgeably and easy to talk to. 5 stars across the board for the entire team !
WARNING TO POTENTIAL THOMAS NISSAN CUSTOMERS--In 2016 I bought a 2011 Escalade with 53,000 miles on it from Thomas Nissan of Joliet. Well here it is three years later, the car had only 93,000 miles on it, I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad camshaft, major internal engine problems. When I bought the car I questioned the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could look into it. So instead of saying okay, he says "oh, those engines are like that&... Read More DealerRater - Jan 8, 2020
Peter Sakleh was very helpful and knowledgeable about the process. He made it seamless and I would recommend him if you're in need of a car.
Im overjoyed at our experience here. I've been in the business so I know how things work. We were super upside down and we came up with a plan to get my wife (who is a double amputee) a car that will work for her! The sales staff went above and beyond to get this done. I knew going in we would pay more but only $50 was amazing! As i said I was in the business so I know how they got it done. It solved a huge issue, and even after 2 hours after closing to get us exactly ... Read More DealerRater - Dec 9, 2019
I wanted to be optimistic about my experience however now I see I was just being gullible. I recently got a vehicle from here and Thomas Nissan of Joliet has completely swindled me. I know that on average people can expect to need a few repairs to be needed with any used vehicle but this is ridiculous. The first problem I had was that I had to wait a week or two after doing the paperwork to get the vehicle. However they explained to me that they needed to replace the catalytic converter before they could legally let me drive ... Read More DealerRater - Nov 15, 2019
I have purchased a couple vehicles from them that I got great deals on and honestly my sales lady Virgilie was mys reason for returning to buy a second vehicle & refer a few friends. Overall its just like most car buying, hectic to say the least, but all in the end we are satisfied customers...
We worked with Peter Sakleh at Thomas Nissan. Peter went out of his way to get us extra pictures of the vehicle, and answer all of our questions before we met with him in person. We purchased a used vehicle. Although we had to drive a couple of hours to get there, we had an awesome experience. Peter had the vehicle ready, he was a lot of fun to work with, everyone at the dealership was friendly, and they gave us the exact deal we talked about on the phone, no hidden fees or surprises. We could not have been ... Read More DealerRater - Jun 26, 2019
The customer service was beyond exception. I would recommend this dealership to anyone that looking to purchase a vehicle. My salesperson took great care of things from beginning to the end during my visit.
My experience with this dealership is the best I have ever experienced... just when I had lost all hope and thought I wasn’t gonna get a vehicle they made it happen and the words are in describable thanks to you guys and virgilie
Long story short: They sold me a used Jeep Limited with NO OIL IN THE ENGINE AND RECALLS THAT THEY WERE NOT OPEN ABOUT. THEY KNEW ABOUT RECALLS BUT DID NOT FIX THEM BEFORE PUTTING ON LOT. After further investigation I found that oil had not been changed in over 10k miles! What kind of dealership does not even check/change the oil in their cars before putting them on the lot? When I returned the truck the next day their reply was "They had just recieved this car and thats why oil wasn't changed". When I ... Read More DealerRater - Mar 9, 2019
So it's been a month since selling my car to this dealer... And not a sign of a check. To be honest I had a note on the car but this could delay about a week. As far as communication goes it's very poor with the title clerk and office manager. I was promised call backs and never received a call from them. My vehicle has already been sold and they don't have a title yet can someone please explain how this is possible?
I just had another visit to the service department and Amanda Thompson took care of me this time. She was great and they got me in and out, it was the fastest so far. She explained everything very clear and made sure that got the service I deserved. It is always great to see my man Jose Barrera while I was killing time. Jose has sold me a couple of cars now and I really can't see myself dealing with another associate to sell me a car unless Jose does not work for Nissan anymore. Dennis Bray
Love the service I get at thomas Nissan. I will continue to go back when needed. They always make the experience easy, fast and upfront.
Vehicle has a beautiful color. I'll be here in the next model year! Can't wait? I can and I just loved here!!lived he
Entering a dealership is a tough decision knowing you are going to spend your hard earned money. Peter was a great salesman with no pressure to buy new that same night. He showed my many models in new and used . I drove out with a beauty - Nissan Frontier.