Our Commitment To You
Dear Valued Customer,
Thomas Auto Group considers the health and safety of our employees and their families our priority. Considering current world events regarding the coronavirus (COVID-19), we want to provide an update on Thomas Auto Group’s response to this situation.
As a company, our role and responsibilities are focused on two areas: the health and wellbeing of our employees and our customers. With that in mind, Thomas Auto Group is taking trusted guidance from the CDC, our internal health providers, and Illinois’s health agencies.
While Thomas Auto Group remains open and continues to operate with the same level of customer care and service, we have taken a series of precautionary steps to maintain a level of hygiene and cleanliness for our visiting customers and employees, including:
-Increased deep cleaning and sanitizing procedures across all major touchpoints in our retail locations and offices.
-Continued education on correct handwashing and respiratory hygiene practices.
-Use of gloves by all automotive technicians and other affiliated service employees who encounter customer vehicles; wipe down of vehicles before and after service repairs, test drives, and movement of vehicles.
-Use of steering wheel covers and gear shift selector covers on all customer vehicles, and test drive vehicles to ensure a clean surface. These covers will be replaced after each use.
-Replacing handshakes with warm salutations and verbal greetings.
-Flexible leave protocol and mental health offerings which encourages any employees who are feeling unwell to stay home. This is supported by a flexible paid time off protocol, so employees do not need to feel like they need to choose between their health and their work.
In addition, Thomas Auto Group’s sales teams are ready and willing to bring our vehicles to you. Customers interested in test drives or working directly with a member of our sales staff from the comfort of their own home or workplace should contact a Thomas Auto Group representative to schedule an in-person appointment. Plus, you can shop our latest inventory and vehicle specials online anytime at www.thomasautogroup.com. We also offer an easy care-free online purchasing experience where you can select a vehicle, estimate your trade in value, and even apply for financing.
As the world copes with the growing impact of this outbreak, we remain steadfast in the belief that people will uphold personal responsibility to prevent the spread of this virus through responsible hygiene practices and self-quarantining practices as needed.
As a company, we’ll continue to do what is right for our employees, our customers and the community. We will continue to stay close to our local health officials and trusted partners, and we are optimistic this will be a temporary situation.
We are privileged to serve you and this community and look forward to seeing you soon.