SERVICE DEPARTMENT

Our Location

Thomas Nissan
1427 North Larkin Avenue
Joliet, IL 60435

Service: 815-741-5353
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Manager Ubaldo  Urbina
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Hablo Poquito Espanol
Our new Nissan Service Mgr Ubaldo! With over 8 years of Nissan experience Ubaldo brings Customer Satisfaction to an out of the world level! Nissan Master Certified in most areas Ubaldo and his crack staffed teal are here to help!
Service Manager
Ubaldo Urbina
Service Director Brian Gain
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With over 30 years in the automotive Service Dept world Brian is a master at his craft.
Service Director
Brian Gain
Service Advisor Melissa  Justiniano
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818-741-5353
Service Advisor
Melissa Justiniano
Porter Christian Smith
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Porter
Christian Smith
Service Writer Kimberly Mazur
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Service Writer
Kimberly Mazur
Porter Octavio Ochoa
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Porter
Octavio Ochoa
Service Writer Robert Basile
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Service Writer
Robert Basile
Porter Jordan Schick
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Porter
Jordan Schick

Contact Information

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Zach was very patient and helped me get into a new car after my car was totaled. Thx Zach!

- Valerie Moldovan, GOOGLE

Crystal was patient with with us , especially my mom! 😅 great service, especially if you cant speak Spanish, all kinds of help in there ! Second car I got from there! Coming back

- LeoMoses TV, GOOGLE

Between my wife and I, we’ve purchased 4 vehicles from Thomas Nissan. Zach was a pleasure to work with. He made the entire experience easy, which is important with big decisions like this. On the Finance side, I’ve worked with Bo on 2 of the last 4 transactions and he’s been great to work...

- Austin Gabor, GOOGLE

Crystal was great to work with. She was very helpful and accommodating. I would definitely go to her and the dealership again.

- Michelle McNulty, GOOGLE

Rose was a great salesperson

- Daniel Vanderplow, GOOGLE

Excellent experience with Zach as a sales person! He was really friendly. They were very fair with pricing. Quick easy experience.

- Kristin Rothblum, GOOGLE

Go see Rose. She’s amazing with no haggle. Aaron and his team are all amazing. Thank you Nissan for getting me into yet another new vehicle!

- Julie Juarez, GOOGLE

Thank you Zack you stayed over time just to make sure we were happy with the vesicle. We appreciate how much you worked with us and explained everything so well.

- Damona Rutherford, GOOGLE

Rose along with other employees I encounter was very pleasant and service was quick and easy

- Rafael, GOOGLE

Recently bought a car wonderful experience. Elliot salesman great guy helped and answered any questions I had. If you need a car ask for Elliot from Thomas Nissan Joliet!

- Ashley, GOOGLE

Just purchased a new nissan today from Zachary. Super friendly, answered all my questions and gave me the best deal. I recommend if you want a car go with him.

- Daniel Calderon, GOOGLE

This was my first major car buying experience. I had Zachary help me out and it was a very smooth experience. Everyone was welcoming and we're accommodating in getting me with my payment goals.

- Joshua D, GOOGLE

Hello my name is Phyllis, and Zack was not only a sales person and he did not just sold me a car, he gave me a whole new car buying experience. His knowledge and love for autos was proven by his expertise through leadership. I would highly recommend Zack, if you’re in the market for a new car...

- phyllis campbell, GOOGLE

Rose did an awesome job, very helpful!! Anyone who needs a car, go see Rose! Joe and Bo were very helpful as well!

- bruce ilcewicz, GOOGLE

(Translated by Google) I bought a 2026 Nissan Sentra from Crystal Ponce. It was a great experience; I recommend her to anyone looking to buy a car. (Original) Compre un 2026 Nissan Sentra con Crystal Ponce muy buena experiencia la recomiendo para quien quiera comprar carro vayan con ella.

- Juan Sarmient, GOOGLE

Jorge and Zachary were very helpful in the purchase of my new vehicle. Thank you Good experience 😊

- Roma Zamudio, GOOGLE

On 1/10/2026, I purchased a car from this dealer (salesman Zachary Goss 2026 Nissan Rogue). He made the whole transaction feel so comfortable. He was very focused on customer satisfaction and kept us informed about all the steps that had to occur to finish the purchase. He was clear, professional...

- MNN, GOOGLE

Zach Goss, Great job! Worked hard to get us a great deal! Personable, easy to talk to! All around excellence!!

- George Pilgrim, GOOGLE

Zachary Goss!! Go see this man!! He did such a great job with our car purchase. Loved the experience!!

- Samantha Pilgrim, GOOGLE

We had a superb experience with this dealership! We just bought a new vehicle from Elliot. He was courteous, professional and a delight to work with. Go see for yourself. Great experience! We'll be back....

- Sherry Johnson, GOOGLE

(Translated by Google) undefined (Original) We had a great experience with Rose.

- Johny Manimala, GOOGLE

Very helpful and got us into something that we needed at the time for our family

- John Howard, GOOGLE

Zack was very polite and very helpful! He helped my dad and I pick out a nice volvo. He was straightforward and transparent. Great service!!!

- Jay Arenas, GOOGLE

My wife and I had a great experience at Thomas Nissan in Joliet. Zachary Goss was an excellent salesman very informative, helpful, and never pushy. He made the whole process easy and answered all of our questions. Dan O’Bannon, the sales manager, was also great to work with. Very energetic, easy...

- Hector Lara, GOOGLE

(Translated by Google) undefined (Original) Absolutely amazing

- Frank Steel, GOOGLE

(Translated by Google) undefined (Original) I came into Thomas Nissan today and had the best experience at a car dealership I’ve ever had! I recommend sales consultant Crystal! She’s very friendly and such an amazing help getting the best deals she can! She helped me get a brand new 2026 Nissan...

- Tink Capri, GOOGLE

Zack helped us very well and Aaron got us great bronco tickets on the deal. I highy recommend this dealership.

- Mario Alvarez, GOOGLE

John was my salesman felt like we've know each other for years talked more about other things than the actual sale went over beyond to get me the best price very patient. Bo sealed the deal approving the pricing and also and adding the warranty I highly recommend 10 out of 10.

- Jovan Wilkerson, GOOGLE

Zach was great to work with when we had to unexpectedly buy a new car! Made a painful circumstance better!

- Danielle Ludkey, GOOGLE

Crystal was great! She worked with all me needs and was patient while I looked at all the cars! Walked out with a new kicks ❤️

- Paige Nedelsky, GOOGLE

Awesome team at Thomas Nissan!! Zachary helped me get my car!! He’s is amazing knows what he’s doing. Pls ask for him if you need assistance at this location!

- Jazmin Rivas, GOOGLE

I had a very good experience buying my 2025 Versa from this dealership. I chose Crystal as my salesperson after calling several other dealerships. Crystal had the car I requested ready in the lot when I arrived. She popped the hood and trunk. She explained everything about the engine and all of the...

- DeAnna Bialczak, GOOGLE

We had an amazing experience buying my new car. Zach was helpful and answered all our questions. He did a fantastic job!

- Abbie Pedigo, GOOGLE

Tom was great. Straight shooter!

- Harrison Wiggins, GOOGLE

Zach was the best to work with. Made him lose 10lbs running to his manager and back but he got me that deal! Thanks Thomas nissan!

- Keith Eddy, GOOGLE

George was amazing, he got us a great deal on the car and made it easy and painless! There was a salesman who was a green Bay fan but it's ok! Even the worst part, finance dept, was smooth and easy! These guys deserve the boss taking them out to lunch!

- Michael Protz, GOOGLE

My wife and I came in to trade our 2023 Nissan Titan and was met by Crystal and Christian. The whole process was easy and painless and the both of them provided the best customer service. I highly recommend going to them for all your car purchase needs through Thomas Nissan Joliet! I hope we can do...

- Patrick Miguel, GOOGLE

Had a great experience with our new vehicle purchase today. Zach our sales consultant was a pleasure to deal with and would highly recommend the whole experience.

- Chuck Wuethrich, GOOGLE

It was a great experience very nice people I enjoyed and I will recommend Zachary was the best

- Monica Roscoe, GOOGLE

I worked with Zachary Goss he was fast effective and efficient in getting us all that we needed to buy our new vehicle . I highly recommend you stop in Nissan in Joliet and ask for him. Awesome salesman .

- Regina Autman Brooks, GOOGLE
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