SERVICE DEPARTMENT

Our Location

Thomas Nissan
1427 North Larkin Avenue
Joliet, IL 60435

Service: 815-741-5353
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Director Brian Gain
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With over 30 years in the automotive Service Dept world Brian is a master at his craft.
Service Director
Brian Gain
Service Manager Ubaldo  Urbina
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Hablo Poquito Espanol
Our new Nissan Service Mgr Ubaldo! With over 8 years of Nissan experience Ubaldo brings Customer Satisfaction to an out of the world level! Nissan Master Certified in most areas Ubaldo and his crack staffed teal are here to help!
Service Manager
Ubaldo Urbina
Service Advisor Melissa  Justiniano
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815-741-5353
Service Advisor
Melissa Justiniano
Service Writer Robert Basile
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Service Writer
Robert Basile
Porter Octavio Ochoa
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Porter
Octavio Ochoa
Porter Christian Smith
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Porter
Christian Smith
Porter Matt Lopez
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Porter
Matt Lopez
Porter Jordon Schick
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Porter
Jordon Schick

Contact Information

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Zach was great, Helped me with my kia k5 on getting on he was very helpful and always making sure I understood what was he was saying

- Jesser _22, GOOGLE

We had a wonderful experience with Zach. He was very informative and patient. The process was smooth and quick. Definitely recommend this dealership. Very happy with the service here!

- Rachel Carr, GOOGLE

Excellent service. Zachary took great care of us, explained all of our questions clearly, and supported us throughout the entire process. He got us an excellent deal.

- Tsuhey Araujo, GOOGLE

(Translated by Google) Buying my new car was very easy thanks to Crystal, who gave me great advice throughout the entire process! (Original) La compra de mi nuevo auto fue muy sencillo gracias a Crystal que me asesoró muy bien en todo el proceso!!

- Andres Martinez B., GOOGLE

Great service!!! My salesperson was Zach, he was professional, HONEST, patient and kind—highly recommend him!!!

- Hilary Kohs, GOOGLE

Ms. Rose at Thomas Nissan in Joliet was a dream!!! One of the best, seamless car buying experiences I’ve had. I’ve leased for 11 years so I’ve dealt with quite a few salespeople. I’ve been on a search for a 3rd vehicle for months now and nothing was adding up when I have a pretty good...

- Marshee Jenkins, GOOGLE

Zachary Goss was our sales rep and did and awesome work on getting us to walk out with a chevy Trax. Thank you!

- Joel Melero, GOOGLE

Rose was amazing. She was super easy to work with, if you’re looking for a new or used vehicle this is definitely the place to shop at!

- brandon pantoja, GOOGLE

Vai was very professional and answered all of my questions. He was very honest and friendly. Definitely recommend!!

- Alaina Morales, GOOGLE

Had a great experience working with Vai and Zach at the dealership. Both were professional, helpful, and easy to work with throughout the entire process. They answered all my questions, made everything smooth, and never made me feel pressured. Excellent customer service and communication from start...

- Luis Valles, GOOGLE

Thomas Nissan of Joliet!!!! Came in feeling sad came out with a big smile. ROSE, Vince’s, And Bo help me with everything and wasn’t letting me leave with out a smile on my face thank you guys for everything and thank you for the opportunity to share this amazing opportunity with you guys. Thank...

- Peter Villanueva, GOOGLE

Rose my sales lady was wondering and so was the manager I've bought at least six cars from here and two were from rose I was in and out fast with exactly what I wanted they kept everything in my budget and affordable with warranty included i couldn't be happier with my experience with Rose and Bo...

- sheralhoward, DEALERRATER

Bought a brand new Nissan Versa from Zachary G. And had a wonderful experience! He made the process easy. Worked with Bo on financing and coverage options and he got me a great deal, even took off the travel deductible :)

- Lindsay Fitzgerald, GOOGLE

Crystal P. Is the associate that we dealt with . We bought a new 2026 Nissan Murano . Crystal was very professional and courteous . If we were buying another vehicle , we would be honored to deal with her . She made the car buying an easy situation .

- Dan Sullivan, GOOGLE

Great service center, Always in and out! Melissa is Amazing, very helpful and knowledgeable!

- Rhona Hodo, GOOGLE

Zac helped me so much even tho I didn’t have any credit score he will get you right 😁😁

- Aurelio Reyes, GOOGLE

Good price and salespersons. Zachary Gross was great to work with

- Kevo Hatch, GOOGLE

Terrific experience with these guys. Product specialist Zack took us through the process with honesty and integrity, answered all of our questions and went out of his way to make sure we were happy. We ended up with a great deal. Highly recommend Thomas Nissan.

- John Russell, GOOGLE

Its a nice place. And helpful, my bad, I'm giving 5 stars the car runs great and has a good color

- katherine Flores, GOOGLE

Zachary goss Zachary was great picking me up and greeting me sole me a car and he was professional with me I appreciate him

- A M, GOOGLE

I have purchased from here a few times. Today I had a sales man named Elliot, he went the extra mile today on my purchase for a Rouge SV. Very happy with the service and purchase made.

- Bridget Puralewski, GOOGLE

Crystal Ponce, who was the one that helped my husband, was really helpful, and nice. She is very professional, helped him decide the best car for him,and she worked quick. We are very thankful😊

- Katherine Flores, GOOGLE

On 4/26 I stopped at Thomas Nissan just to look at a vehicle and I met Zachary. He showed me several vehicles and I chose the one that I liked. He made my experience very simple and easy. I would highly recommend Zach to anyone looking for a vehicle! I would definitely send anyone to Zach that is...

- Jenice Peairs, GOOGLE

Just purchased a new car with Zach and he was so nice and helped me a lot ! Very friendly place and I would definitely recommend him! I left very happy!

- Jay Meza, GOOGLE

Rose was awesome she had lots of information about the vehicle and she also got me a great payment as well.

- Denise B, GOOGLE

Rose was so kind and worked with us with no pressure . If you’re looking for a car, stop and see her.

- Luis Tamez, GOOGLE

(Translated by Google) Crystal Ponce provided excellent customer service and helped me a lot with my questions, as it was my first time buying a car. (Original) Crystal ponce excelente atención al cliente me ayudo mucho con mis dudas siendo mi primera vez comprando un carro.

- Mayra Delgado, GOOGLE

Had a great experience purchasing a car here fantastic customer service crystal is a great sales person

- Aaron Balladares, GOOGLE

Come see rose tell her Xavier recommended you

- Xavier Mendez, GOOGLE

Zachary was great to work with, he explained the whole process and made our experience very smooth. Would definitely recommend! 🙂

- Yasmin King, GOOGLE

Had a great experience buying a new vehicle today. Zach and Steve were able to work with me to find the truck I wanted. The deals on Nissan vehicles make it a wonderful time to buy. Bo was able to walk me through all of my financing options and was able to find me a fantastic rate that worked for...

- Mike Crayton, GOOGLE

Highly recomend Rose, she helped mi a lot to get an awesome deal.

- Pablo, GOOGLE

Rose is awesome! I buy all my cars from her!!

- Lisa Arast, GOOGLE

Thank you for hospitality, I love working with Ms Rose at Nissan in Joliet

- Tanecia Jackson, GOOGLE

Crystal ponce is very professional and attentive.Answered all questions and concerns we had about the car.

- Katherin Macias, GOOGLE

As a first time car buyer I had a terrible time at another dealership where I was subjected to several high pressure car dealership tactics. But then I found a nice used 2021 Kia Seltos S online and decided to give it another shot with Thomas Nissan of Joliet. When I got there I met Zachary Goss...

- Sam Prescott, GOOGLE

For Crystal Ponca she was amazing

- Jenny Macikas, GOOGLE
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