Came in for an oil change. Service was fast and the staff is very friendly. Prices are reasonable. They even washed my car.

Words cannot express our immense gratitude for Crystal and the team at Thomas Nissan of Joliet. Crystal led our purchase experience and restored my faith in the goodness of humanity. Her warmth and kindness made the process personal and stress-free, which was truly a blessing during a challenging time. Building a relationship over the phone with a guarded customer isn't easy, but Crystal made me feel that all my fears and questions were normal. As a high-maintenance customer, I appreciated her genuine approach and the trust we built. Crystal became a friend, providing a ride from the airport to the dealership. Thank you, Crystal, we love our Pathfinder and will always think of you fondly as we enjoy our ride.

This is a service review for the dealership. Customers please be aware that this place is a big RIP OFF for service in spite of having a coupon for oil change $39.95 and $9.95 for tire rotation the dealership was charging me more than $80. They want to charge $40 for parts just for an oil change. I have to shout and yell to get the bill down to $60.

Very helpful in us buying the Nissan kicks Jose was professional in giving us the artery from the moment we stepped in the deLero

Amanda, has been our go to Sales Person for our car needs. Highly Recommended! Her professionalism exceeds our expectations, her charisma is contagious and it makes the purchasing process enjoyable. We have purchased many cars from Amanda, and her bespoke cars from Nissan are the best decisions we’ve ever made! Give her a call, her service is unmatched! Thank you! 😊

Rude service on phone and in person - took advantage of a young girl and charged over $500 for a battery and an oil change - will never use again

Tracy Mccarthy Nissan Joliet was extremely helpful when purchasing a car for my daughter within a couple of hours before she went to school

I would recomend José as one of there best salesman he was very helpful to my wife and me on the purchase of our new vehicle.

It is always such a great experience bringing in my Nissan Armada they are friendly and accommodating and whenever I do not understand something they go above and beyond to make it very clear and understanding for me love going to their service center. I give it a 10 star review.

Thomas Nissan and Jose Barrer were great to work with. They were able to provide the cars we needed, and the process was quick and smooth. Very happy with our purchase and would definitely go there again.

I had an awesome service experience with Thomas Nissan. I really loved their customer service and how clean the waiting room was

I had a much better experience here than I thought I would. The new management really made everything better. My service appointment was smooth and seamless!!

Good service, great people, and a great selection of vehicles make Thomas Nissan and asset to this community

We are returning customers and happy to say this is our second car from Nissan Thomas in Joliet! Jose was a great help! Very efficient, professional, and informative about our purchase.

My experience at Thomas Nissan was excellent Jose Barstta sold me my car He listens to all your needs then helps you stay within your budget to get what you need he has been available for any questions that have come up Jamie in the financial area was very efficient and easy to work with We are seniors and they made sure we were comfortable and treated us with respect I recommend to any one to visit their dealership

I took my car to this dealership to get serviced and they gave me a range of things that needed to be fixed. One of those things that the car needed was an intake manifold. They told me that the part was on back order. That was on November 4th, 2023. The car has been there since then. Meanwhile, they have contacted me numerous times about reselling the same car back to them or turning it in as a down payment on another purchase. In early February, we decided to sell the car back to the dealership. I went in to the dealership TWICE (on January 27th and February 3rd) and told them I was interested in selling the car back to them. I reminded them repeatedly that the car was currently in their possession, so they could check out the condition of it on their own. Then they gave me a price on the car and I agreed to their price. I signed over the title (the car was paid off) over to them and I was told, "A receipt will be emailed to you within the hour." by Amanda. So I left because I had other business. No receipt came. So two days later, I called Amanda, who at that time told me that there was a remaining balance for work done in the amount of $715 that needed to be paid before the car could be sold back to them. So in effect, they were trying to reduce the price by $715. I reminded them repeatedly that THE TRUCK HAS BEEN IN THEIR POSSESSION SINCE NOVEMBER 4TH! I haven't driven the car an inch since then. So why would I have to pay for repairs for a car that is GOING RIGHT BACK TO THEM, and that they would make the necessary repairs too anyway before they resold it again? So for the past week I have been trying to reach Mike Petrasek, the Service manager, and he has not gotten back to me. Every time I talk to Amanda, she is giving me the runaround, and this whole process has just soured me from every buying a Nissan again, as I have been a faithful driver of name Nissan vehicles since at least 1998. It's a shame to lose a loyal customer over $715, but I still don't have the car, and they won't talk or respond to me. The customer service has been awful and they don't seem concerned at all with working this out with me.

Non responsive to someone who wanted to buy. Disappointed. Looking elsewhere for a vehicle. Obviously the dealership is doing great on sales of $50k car today.

I was shopping for a pre-owned vehicle. Jose Barrera was very helpful and professional. I am very satisfied with my purchase. 5 STARS

Very nice service Anthony explain everything nice and patience i can contact the shop and person on the line was always helpful. very good experience . Thank you very much Anthony .

I had a great experience at Thomas Nissan of Joliet, Yussef helped me find the Sentra I wanted and we were able to make a purchase. Yussef was a great guy, he explained any questions I had, and overall great service.

Yussef helped me out thank you. Made the process a lot easier for me with my trade. I was stressed out with my situation came for service and bought a Certified Rogue!

My salesman Hose Z. ,did a wonderful job throughout the entire time He worked to get the right price for me Thank you Caryn Nolen

I bought a used vehicle here. During the test drive the car was making noises salesman told me it was because the car needed tires & they had a brand new set they were going to put on it. I bought the car & it still was making the same noises and they just lie & say it’s fine it meets nissan standards. I ended up going to a mechanic he looked the car over & bottom line it needs a lot of front end suspension work. Stuff was actually dry rotted! He was amazed when I told him I just bought the car a month ago he said they knew all the stuff on the car was bad when they sold it to me no way any of it happened in a month. I haven’t even made my first car payment yet & I already have to go spend big money to fix the car. Also can’t get a manager on the phone I even went in & they said the mgr was in a meeting & that he would call me. Of course he never did. Do not go to this dealership they lie to your face & sell you damaged vehicles.

My salesman Aiden was amazing! Very patient and attentive while helping me. Definitely recommend him!

I bought a 2022 Nissan Altima which turned out to be a lemon at 3000 miles struts had to be replace horn assembly had to be replaced and horn still does not work lights are flashing like a construction car stay away from the dealership